Geo Eco Systems
At Geo Eco Systems, customer satisfaction is important to us. We strive to provide quality solar energy equipment, dependable service, and clear purchasing policies.
Please review the following return, refund, shipping, and warranty terms before placing an order.
1. Return Policy – Return Authorization Required
Customers must obtain approval from Geo Eco Systems and receive a Return Merchandise Authorization (RMA) number before shipping any merchandise back.
Customers must request an RMA within fifteen (15) calendar days from the date their order is delivered.
If customers ship merchandise without an approved RMA number, Geo Eco Systems may refuse the shipment and return it at the customer’s expense.
Receiving an RMA does not guarantee a refund. All returned merchandise remains subject to inspection and the eligibility requirements outlined below.
2. Return Eligibility
To qualify for a voluntary return:
- Products must be returned within the period specified in the approved RMA instructions.
- Merchandise must be unused, uninstalled, and in brand-new condition.
- Original manufacturer packaging, manuals, accessories, labels, and all included components must be intact.
- Products must not show signs of installation, use, modification, damage, or missing components.
- Merchandise must meet any additional return conditions communicated during RMA authorization.
Geo Eco Systems will inspect all returned merchandise before approving a refund. Therefore, customers must ensure their products meet all return requirements.
If a product fails inspection, Geo Eco Systems may reject the return or apply additional deductions where permitted by law.
3. Non-Returnable Products
The following products are generally non-refundable and non-returnable for customer-requested returns:
- Batteries and battery storage systems.
- Cables, electrical wiring, and wire products.
- Custom-built or custom-configured equipment.
- Custom-ordered and special-order merchandise.
- Products specifically designated as non-returnable before purchase.
These restrictions do not eliminate any remedies required by applicable law for defective products, incorrect shipments, or other qualifying issues.
4. Restocking Fee
Approved customer-requested returns are subject to a 26.9% restocking fee, calculated against the purchase price of the returned merchandise.
Geo Eco Systems will deduct the 26.9% restocking fee from the approved refund.
This fee applies to eligible voluntary returns, including purchases returned because the customer changed their mind or no longer needs the merchandise.
Geo Eco Systems will not automatically apply the restocking fee to verified shipping errors attributable to our company or qualifying defective merchandise. Instead, we will handle these cases according to applicable law and relevant manufacturer warranty terms.
5. Return Shipping and Transaction Charges
For approved customer-requested returns:
- Customers are responsible for return shipping costs.
- Original outbound shipping charges are non-refundable, except where required by law.
- If an order qualified for free shipping, the actual original outbound shipping expense incurred by Geo Eco Systems may be deducted from the refund, where disclosed and permitted by law.
- Payment processing and transaction fees may be deducted only where separately disclosed and legally permitted.
- Additional shipping charges may apply to customer-requested exchanges or replacement shipments.
Customers should use appropriate protective packaging and a trackable shipping method when returning merchandise.
Geo Eco Systems is not responsible for loss or damage during customer-arranged return transportation, except where otherwise required by law.
6. Damaged, Incorrect, or Defective Merchandise
If your order arrives damaged, contains an incorrect product, or appears defective, contact Geo Eco Systems promptly with your order information and supporting photographs.
Please do not install, modify, or return affected merchandise before receiving instructions.
Verified shipping errors attributable to Geo Eco Systems will be addressed without automatically imposing the standard voluntary-return restocking fee.
Defective merchandise may be subject to manufacturer inspection, troubleshooting, repair, replacement, or other remedies available under the applicable warranty or law.
Shipping damage claims may require photographs, original packaging, carrier documentation, and other supporting information.
7. Receiving and Inspecting Your Order
Customers should inspect shipments immediately upon delivery.
When receiving merchandise:
- Verify the number of packages and products received.
- Examine packaging for visible damage.
- Note visible damage, shortages, or irregularities on the carrier’s delivery receipt whenever possible.
- Retain packaging materials and supporting photographs if damage is discovered.
- Notify Geo Eco Systems promptly about delivery discrepancies.
For freight shipments, customers should request that the carrier document visible damage before completing delivery acceptance whenever possible.
Failure to document visible damage at delivery may complicate a freight claim, but does not automatically eliminate rights provided by applicable law.
Shipping address changes may not be possible once an order has shipped.
8. Refused Shipments and Incomplete Returns
Shipments refused without prior authorization may be subject to actual return freight, handling, and related charges where permitted by law.
Returned merchandise with missing components, damaged packaging, evidence of installation, or other deficiencies may be rejected or subject to reasonable deductions where permitted.
Customers will be notified if a returned product does not meet the applicable return requirements.
9. Refund Processing
Once authorized returned merchandise has been received and successfully inspected, approved refunds are typically processed within ten (10) to fifteen (15) business days.
Refunds will generally be issued to the original payment method when available.
The refund amount may reflect applicable restocking fees, shipping charges, and other authorized deductions.
Financial institutions and payment providers may require additional time to post refunds.
Any shorter refund deadline required by applicable law will take precedence.
10. Manufacturer Warranty Coverage
Products sold by Geo Eco Systems may be covered by warranties provided by their respective manufacturers.
Warranty duration, coverage, exclusions, claim procedures, and available remedies vary by manufacturer and product.
Customers requesting warranty assistance may be required to provide:
- Original proof of purchase.
- Product model and serial number.
- Photographs or videos documenting the reported issue.
- Installation and operating information.
- Troubleshooting records or other documentation requested by the manufacturer.
Geo Eco Systems may assist customers in communicating with manufacturers and submitting warranty claims.
However, manufacturer warranty approvals, repair decisions, replacement availability, and claim timelines are generally determined by the applicable manufacturer.
Unless Geo Eco Systems expressly provides a separate written warranty, it does not independently extend the manufacturer’s stated warranty coverage.
Nothing in this policy limits warranty rights or consumer remedies that cannot lawfully be excluded.
11. Warranty Exclusions and Installation Requirements
Manufacturer warranties may exclude damage or failure caused by:
- Improper installation or wiring.
- Misuse, abuse, or unauthorized modification.
- Operation outside published product specifications.
- Improper storage or maintenance.
- Environmental damage or other conditions excluded by the manufacturer.
Customers should review the manufacturer’s installation instructions, technical specifications, and warranty documentation before installing or operating equipment.
Applicable warranty exclusions are determined by the manufacturer’s written terms and governing law.
12. Limitation of Liability
To the extent permitted by applicable law, Geo Eco Systems disclaims liability for incidental, indirect, special, consequential, or punitive damages arising from the use, installation, inability to use, or failure of purchased products.
This limitation does not exclude liability or remedies that cannot legally be limited or waived.
13. Contact Geo Eco Systems
For return authorization, shipping issues, refund questions, or warranty assistance, please contact Geo Eco Systems through the contact information published on our website.
Website: https://www.geoecosystems.com
When contacting us, please include your order number, product details, and a description of your request.
Important: Returns must be authorized before merchandise is shipped back. Do not send returns without an approved RMA number.